Candy 96 Casino Responsible Gaming
At Candy 96 Casino, we want gambling to remain a safe and enjoyable activity for our players in Australia. Gambling should always be viewed as entertainment, not as a way to make money, solve financial problems, or replace work or income.
This Responsible Gaming page explains how we promote safer play, what tools are available to help you stay in control, and where to find independent support if gambling becomes difficult to manage.
Our Commitment to Responsible Gambling
Candy 96 Casino is committed to providing a gaming environment that supports informed, balanced decisions. We encourage players to set personal boundaries, understand how casino games work, and recognise that outcomes are unpredictable and can result in losses.
Responsible gambling is a shared responsibility. We aim to make safer play practical by offering account controls, clear information, and access to independent support services. If you feel that your gambling habits are changing in a way that concerns you, acting early is often the best step.
We also aim to communicate promotions in a way that does not encourage reckless play. Any marketing preferences you can adjust in your account should be used to ensure the messages you receive match your comfort level.
Recognising Problem Gambling
Gambling-related harm can affect anyone. It may happen gradually, and it is not defined only by how much money is spent. It can include stress, relationship conflict, reduced performance at work or study, and chasing losses.
Warning signs may include:
- Spending more time or money than planned, and feeling unable to stop.
- Chasing losses or increasing stakes to recover money.
- Borrowing money, using credit, or selling possessions to fund gambling.
- Hiding gambling activity from friends or family, or feeling guilt after playing.
- Neglecting responsibilities, sleep, or wellbeing due to gambling.
- Feeling anxious, irritable, or depressed when trying to cut back.
If any of these sound familiar, consider using the tools described below and reaching out for independent assistance.
Self-Assessment and Limits
Honest self-checks can help you understand whether gambling is still under control. Consider keeping track of spending and time, and asking yourself whether your play is aligned with your budget and priorities.
Many players find it useful to apply limits before they start playing, not after they have already spent money. The following options are commonly used to support safer play:
- Deposit limits - set a maximum amount you can add to your account over a chosen period.
- Loss limits - set a cap on net losses over a chosen period to reduce chasing behaviour.
- Reality checks - receive reminders during play showing time spent and prompting you to review your activity.
- Cooling-off periods - take a short break from gambling for a defined period to reset habits.
- Self-exclusion - block access for a longer period when you need stronger protection.
Limits work best when they are realistic and based on disposable income. If you are unsure what is reasonable, start with a conservative limit and adjust only after careful consideration.
Responsible Gaming Tools
Candy 96 Casino provides account features designed to help you manage time and spending. Availability may depend on your account status and the platform version you are using, but the following tools are generally offered on the website or through account support:
- Account limit settings to manage deposits and other spending-related controls.
- Session and time management options, including reminders that help you track time spent playing.
- Cooling-off requests that pause access for a short period when you need a break.
- Self-exclusion requests that restrict access for a longer period, helping you step away from gambling.
- Access to your transaction and gameplay history so you can review patterns over time.
- Options to adjust marketing preferences so promotional messaging does not encourage unwanted play.
These tools are designed to support you, but they cannot guarantee protection in every circumstance. If you believe you are at risk, combine account controls with independent support and practical financial safeguards.
Support and Assistance
If gambling becomes difficult to control, seeking professional help can be an important and effective step. Support is available for you and for people close to you who may be affected by your gambling.
For help with account-based responsible gaming options at Candy 96 Casino, you can contact our support team at [email protected].
Independent external services in Australia can provide confidential information, counselling, and practical strategies. These organisations are not partners of Candy 96 Casino and are not operated by us:
- Gambling Help Online - national online support and resources.
- Australian Government - Gambling Support Services - information on services and support options.
You can also contact the National Gambling Helpline (1800 858 858), a free and confidential support service for people affected by gambling.
Underage Gambling
Only individuals aged 18+ or older may use the Candy 96 Casino website and services. We take underage gambling seriously because it can cause long-term harm and is inconsistent with a safe gaming environment.
If we suspect that a player is underage, we may restrict account access and request age verification information. If you are a parent or guardian and believe a minor may be attempting to access gambling services, take immediate steps to secure devices and payment methods.
Parental Controls
Parental controls and device safeguards can help reduce the risk of underage access. These tools are particularly important for shared devices and households where children can access phones, tablets, or computers.
Recommended steps include:
- Use device-level parental controls to restrict access to gambling websites and apps.
- Create separate user profiles and protect administrator accounts with strong passwords.
- Enable content filters and safe browsing features where available.
- Do not save payment details on shared devices, and keep banking credentials private.
- Log out after each session and avoid auto-fill for account passwords.
These measures work best when combined with open conversations about online safety and age-appropriate use of the internet.
Tips for Staying in Control
Responsible play is easier when you plan ahead. The suggestions below can help you reduce risk and keep gambling within healthy limits:
- Set a budget for entertainment and treat gambling spend like any other leisure expense.
- Decide on a stop point in advance, and stick to it even if you are winning.
- Avoid chasing losses - taking bigger risks rarely restores control.
- Take regular breaks and do not play for long periods without stepping away.
- Do not gamble when upset, stressed, tired, or under the influence of alcohol or drugs.
- Balance gambling with other activities, and keep time for family, work, and hobbies.
- Track your deposits and withdrawals so you understand your net results over time.
- If you feel pressured by promotions, adjust your marketing preferences and focus on your limits.
- Speak to someone you trust if gambling is starting to feel secretive or stressful.
If you notice that you are breaking your own rules, consider using stronger controls such as a cooling-off period or self-exclusion.
Changes to This Policy
Candy 96 Casino may update this Responsible Gaming page to reflect improvements to our tools, changes to how our services operate, or updates to external support information. Any changes will apply from the date the updated version is posted on the website.
We encourage you to review this page periodically and to use responsible gaming tools proactively. If you have questions about safer play options available on your account, our support team can explain the steps required and what each option means in practice.
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