Candy 96 Casino Privacy Policy
This Privacy Policy explains how Candy 96 Casino collects, uses, stores, and shares personal information when you visit our website, create an account, or use our gaming services. We aim to be transparent about our practices so you can make informed choices.
By using Candy 96 Casino, you acknowledge that some information processing is necessary to provide a secure, functional, and compliant gaming environment. If you do not agree with this Privacy Policy, you should stop using the website and any related services.
Information We Collect
Candy 96 Casino collects information to operate the website, deliver requested services, protect users, and improve performance. The information we collect may include the following categories.
- Identification and account details - such as your name, date of birth, username, password, and account preferences.
- Contact information - such as your email address, telephone number, and residential address.
- Verification information - such as identity documents and proof of address where required for account security, payment processing, and risk controls.
- Payment and transaction data - such as deposit and withdrawal records, payment method details (often via tokenised or partially masked formats), and transaction timestamps.
- Gameplay and usage data - such as game history, session activity, device type, browser data, and interactions with site features.
- Technical and log information - such as IP address, approximate location derived from IP, device identifiers, crash logs, and security events.
- Communications - such as messages to customer support and records of consent or preference settings.
Where permitted, we may also receive information from third parties that help us verify identity, assess risk, process payments, or maintain platform integrity.
How We Use Information
Candy 96 Casino uses personal information to provide and administer services, improve user experience, and protect the website and its users. The main purposes include:
- Creating and managing your account, including authentication and account recovery.
- Processing deposits and withdrawals and handling chargebacks or disputes.
- Providing gameplay functionality, including recording game outcomes and maintaining session continuity.
- Responding to customer enquiries, requests, and complaints.
- Monitoring for suspicious activity and helping to prevent fraud, account takeover, and abuse.
- Managing responsible gaming features where offered, including optional limits and self-exclusion requests.
- Analysing performance and usage to improve website reliability, content, and navigation.
- Sending service messages, such as security alerts, updates to terms, or important operational notices.
- Sending marketing communications where you have opted in, and offering preference controls where available.
We aim to use information in a way that is relevant and proportionate to the service being delivered.
Cookies and Similar Technologies
Candy 96 Casino uses cookies and similar technologies to operate the site, remember settings, enhance security, and understand how the website is used. Cookies are small text files stored on your device. Similar technologies can include local storage, pixels, and device identifiers.
Some cookies are strictly necessary for the website to function. Other cookies help us measure traffic, personalise content, or support advertising campaigns. You can usually manage cookie settings through your browser or device controls. Note that disabling certain cookies may limit functionality or prevent parts of the site from working correctly.
Data Sharing
Candy 96 Casino does not sell your personal information as a standalone product. We may share information when it is needed to provide services, protect users, or operate the platform. Data sharing may occur with:
- Payment processors and financial service providers to facilitate deposits, withdrawals, and fraud screening.
- Identity and verification providers to help confirm identity details and reduce the risk of misuse.
- Customer support, communications, and ticketing tools used to manage player enquiries and service requests.
- Technology vendors and hosting providers that support website infrastructure, analytics, and security monitoring.
- Professional advisers such as auditors, insurers, or legal advisers where reasonably necessary.
We may also disclose information if required by a lawful request, court order, or other legal process, or if disclosure is reasonably necessary to investigate suspected fraud, security incidents, or violations of our rules. Where possible and appropriate, we aim to limit what is shared to what is relevant to the specific purpose.
Data Security
Candy 96 Casino uses a combination of administrative, technical, and organisational safeguards designed to protect personal information against loss, unauthorised access, alteration, or disclosure. Measures may include access controls, encryption in transit where supported, monitoring for suspicious activity, and internal policies that restrict access to authorised personnel.
No online system can be guaranteed to be fully secure. You are responsible for keeping your login credentials confidential and for using secure devices and networks when accessing your account. If you believe your account has been compromised, you should act quickly by changing your password and contacting our support team through the channel listed in this policy.
Data Retention
Candy 96 Casino keeps personal information only for as long as necessary for the purposes described in this Privacy Policy. Retention periods can vary depending on the type of data, the reason it was collected, account status, dispute handling, fraud prevention needs, and other operational requirements.
When information is no longer needed, we take reasonable steps to delete it, anonymise it, or securely store it with restricted access. Some information may be retained for longer where it is required to resolve disputes, enforce our agreements, or meet record-keeping expectations that may apply to gaming and financial transactions.
Your Rights
Depending on your circumstances and the privacy rules that apply to you, you may have rights regarding your personal information. Candy 96 Casino aims to provide practical ways to exercise these rights, subject to identity verification and permitted exceptions.
- Access - request a copy of the personal information we hold about you.
- Correction - ask us to correct inaccurate or incomplete information.
- Deletion - request deletion of certain data where retention is no longer necessary or where you have withdrawn consent and no other lawful basis applies.
- Objection and restriction - object to certain processing or request that we limit processing in defined circumstances.
- Portability - request a usable copy of certain information you have provided, where feasible.
- Marketing preferences - opt out of marketing communications by using the settings available or the unsubscribe mechanism in the message.
To protect your privacy, we may need to verify your identity before fulfilling a request. There may be situations where we cannot fully comply, for example where fulfilling the request would compromise another person’s privacy, undermine security controls, or conflict with legitimate operational needs.
Third-Party Services
The Candy 96 Casino website may integrate third-party services such as payment solutions, analytics tools, fraud prevention systems, or game content providers. These third parties may process certain information to deliver their services, and their processing is governed by their own policies and contractual commitments.
Our website may also include links to external sites. If you follow a link to a third-party website, your information will be handled under that party’s privacy practices. We recommend reviewing the privacy notices of any third-party services you choose to use.
International Transfers
Candy 96 Casino may store or process personal information in multiple locations, including outside Australia, depending on where our service providers and infrastructure are based. When information is transferred internationally, we take reasonable steps designed to ensure it is protected through appropriate contractual and security measures.
International processing can be necessary to provide reliable website hosting, customer support coverage, payment operations, and security monitoring. Where you use our services, you understand that cross-border transfers may occur as part of normal operations.
Policy Updates
Candy 96 Casino may update this Privacy Policy from time to time to reflect changes in our services, technology, risk practices, or operational needs. When we make changes, we will post the updated version on this page. The revised policy will apply from the date it is published, unless stated otherwise.
If changes are significant, we may also provide additional notice through the website or via account communications. Continued use of the website after an update means you accept the revised Privacy Policy.
Contact Information
If you have questions about this Privacy Policy, want to exercise your privacy rights, or need assistance regarding how Candy 96 Casino handles personal information, you can contact our privacy enquiries channel at [email protected].
To help us respond efficiently, include your username (if applicable), the nature of your request, and any relevant dates or transaction references. We may request additional details to verify your identity before responding.
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